PLEASE CONTACT US BEFORE RETURNING ANY ITEMS.
1. The buyer is entitled to return or to
change the goods according Lithuanian legislation (Order No. 271 of the
Minister of Economy dated on 29-06-2001 and Order No. 258 of the Minister of
Economy dated on 17-08-2001) and during 14 days from the arrival of goods.
2. In addition to the standard return
policy for internet purchases, EU customers have 7 working days to cancel their
order, beginning the day after receipt of the goods, in accordance with
Distance Selling Regulations No. 258 approved by the Minister of Economy.
Furthermore, you must submit your order cancellations in writing to Customer
Services, making direct reference to your specific order.
3. The Seller understands that the Buyer
might have different picture of the goods compare to the originals due to
various characteristics of the computer or monitor and (or) settings. The
Seller is not liable for any decisions made by the Buyer based on such
4. Replacement and return are possible
only if the goods were not used, not dirty, the goods, labels and the package
is not damaged.
5. Any protective casing that was
delivered with your order should be returned as well if you would like an
exchange or refund. Always use original packaging whenever possible.
6. We can only exchange an item with
another of the same, although you may choose to change size or color (if it is
a garment). If you wish to exchange it for a different item, then a separate
refund and purchase must be processed.
7. Buyer's request regarding return or
change of the goods should be given in written form and accompanied with the
proof of purchase of goods.
8. Buyer's refund might be fulfilled in 5
working days after goods were returned to the Seller and the Seller confirmed
that the goods are accepted as returned. Delivery fee is non refundable.
9. If you wish to return an item for
exchange or refund, we suggest you do so through a secure and insured delivery
service (like UPS, DHL, DPD etc). We do not accept liability for non-received
items. Returning fees are payed by Buyer.
10. Typically, a return request will be
processed within 48 hours of receipt. During busy periods, however, processing
may take longer due to postal service delay or closure. This includes seasonal
or promotional sales during very specific times like Christmas and New Year's.
11. In reference to Christmas, all
purchases made after November 1, can be exchanged until January 8 next year.
ALL ENQUIRIES: email@example.com